Crisis teams without police to respond to mental health 911 calls in Dayton

City getting nearly $1.5 million for Crisis Response Unit; mental health and suicide 911 calls soared last year
A panhandler holds a sign asking for help near downtown Dayton on July 20, 2023. Dayton is going to launch a new crisis response unit that will help people who struggle with mental and behavioral health issues, likely including homeless individuals. CORNELIUS FROLIK / STAFF

A panhandler holds a sign asking for help near downtown Dayton on July 20, 2023. Dayton is going to launch a new crisis response unit that will help people who struggle with mental and behavioral health issues, likely including homeless individuals. CORNELIUS FROLIK / STAFF

Dayton plans to launch a new crisis response team later this year to handle mental health-related 911 calls, which officials say will complement the city’s groundbreaking mediation response unit.

The first-of-its-kind mediation response unit diverts low-level 911 calls for service away from police, and the new team similarly will send licensed clinicians and other non-police professionals to calls involving people dealing with mental or behavioral health issues.

One of the main goals is to reduce contacts between police officers and citizens, which can escalate into arrest, criminal charges and use of force. The program also will free up officers to focus on more serious crimes and threats to public safety, officials say.

“Data showing a significant increase in mental health and suicide calls ... combined with consistent requests from police to add additional alternative responders showed the need for the CRU (Crisis Response Unit),” said Dayton City Manager Shelley Dickstein.

Dayton Police Department officers convinced a man on the edge of the Stewart Street Bridge to climb back over the railing and get additional help early Oct. 24, 2022.

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A mobile Crisis Response Unit focused on mental and behavioral health already is operating in Montgomery County, but officials say it’s a little different, and the community needs all the help it can get to deal with these issues.

Between March 2021 and September 2022, the city of Dayton saw a 73% increase in mental health calls to 911 and a 111% increase in suicide calls, according to city documents.

State funding

The Dayton City Commission recently had the first reading of a resolution to authorize the city to accept a nearly $1.5 million state grant to create a new Crisis Response Unit.

The crisis team will respond to mental health calls in the city that come through 911 regional dispatch, said Erin Ritter, Dayton’s human services manager.

Thousands of balloons will be launched over Courthouse Square in Dayton again this Sunday at the annual Families of Addicts Rally 4 Recovery. Yellow balloons represent people in successful recovery, red are for those still struggling with addiction, white are to remember those that have died from addiction, and green are for those in mental health recovery. CONTRIBUTED/SHELBY LOGAN

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The unit will divert calls away from the police department, giving officers additional time to focus on calls and matters more appropriate for law enforcement, she said.

This program will better serve the community by sending skilled, trained responders and clinicians to assist people in mental health crisis, Ritter said, and will provide a safer and more effective response.

The new Crisis Response Unit is modeled after the Mediation Response Unit, which also sends teams of two non-law enforcement professionals to calls for service that come into 911 dispatch.

The mediation unit launched in May 2022 and already has responded to more than 2,750 calls.

The crisis and mediation response units were developed based on recommendations from the city’s police reform committees.

Mediation Response Unit vehicles are now seen on streets throughout Dayton.

Credit: Contributed

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Credit: Contributed

Reform committee members said they want to minimize contacts between members of the public and police officers when they are working in an enforcement capacity.

Alternative response models are meant to better help people who are homeless, intoxicated, trespassing or struggling with substance abuse or mental and behavioral health issues.

Last fall, Dayton police officer Zachary Boone helped safely resolve a situation in which a man was threatening to jump off the Stewart Stewart bridge. Police regularly encounter people in crisis, and Boone, like many officers, had received crisis intervention training.

But officials say police officers want assistance from trained experts, who can lighten the load and who understand these members of the community best.

The state grant will pay for the city’s program for the next two years. The Crisis Response Unit is expected to begin operations this fall or winter, with hours from 11 a.m. to 8 p.m. Monday through Saturday.

In January of 2022, the nonprofit RI International launched a “Crisis Now” model in Montgomery County that also is focused on helping people dealing with mental and behavioral health concerns.

Crisis Now currently operates a crisis call center and a mobile crisis response team and it is going to open a crisis receiving center, probably this fall.

Woo Woo, a miniature chihuahua, is carried by a guest at St. Vincent de Paul Shelter for Women and Families on Apple Street in Dayton Tuesday, Feb. 14, 2023. A record amount of guests at the shelter reflects the growing number of homeless in the Dayton area.

Credit: JIM NOELKER

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Credit: JIM NOELKER

In 2022, the crisis call center received 12,024 calls, and the mobile crisis response team was called out about 600 times.

Through the first half of this year, the call center received about 9,850 calls, and the mobile team deployed about 690 times.

Montgomery County will be the first place in the nation to have all three prongs of the Crisis Now model (call center, response team, receiving center) operating in the same community, said Tina Rezash Rogal, director of strategic initiatives and communication with Montgomery County Alcohol, Drug Addiction and Mental Health Services.

“RI International has been communicating with the city of Dayton since the Crisis Now model launched in January of 2022,” she said. “The Crisis Now model will work in partnership with the city of Dayton’s mobile crisis response team to make sure all of the residents in Montgomery County are receiving crisis mental health services.”

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